Refund policy

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Return and Refund Policy

We value our customers' satisfaction. Our return and refund policy is as follows:

Return Eligibility

• Returns are accepted only for products delivered in a defective or damaged condition.
• Customers must submit a return request within 7 days of the delivery date.
• No return or refund requests will be accepted after 7 days have passed.

Return Conditions

• The product should be in its original packaging (where possible).
• Customers must provide a photo/video as proof of the damage or defect.
• Returns will not be accepted if the product has been used, or if the damage occurred due to the customer's own fault.

Refund Process

• Once a return request is approved, the refund will be processed within [X] working days.
• Refunds will be issued to the original payment method or as store credit (whichever you offer).

How to Request a Return
Customers can contact us at [phone number/email/WhatsApp] with their order number and photos of the product so we can process the request as quickly as possible.